Shipping Policy
Last Updated: August 8, 2025
🚚 Quick Shipping Summary
- 📦 Production: 2-7 business days (print-on-demand)
- 🚚 US Shipping: 3-7 business days after production
- 🌍 International: 7-21 business days total
- 💰 Shipping Cost: $7.99 US, calculated at checkout internationally
- 📧 Tracking: Provided once shipped
- 🎯 Total Time: 5-14 business days US, 9-28 days international
1. Print-On-Demand Shipping Model
Custom Production Process: Unlike traditional e-commerce stores, we don't stock inventory. Each Lizard Merch item is custom-printed after you place your order. This allows us to offer unique designs and reduce waste, but it does mean longer production times before shipping.
📊 Total Timeline Breakdown
| Phase | Duration | Status Updates |
|---|---|---|
| Order Processing | 1-2 hours | Order confirmation email |
| Production & Printing | 2-7 business days | Production started notification |
| Quality Check & Packaging | 0-1 business day | Included in production time |
| Shipping Transit | 3-7 business days (US) | Shipped email with tracking |
2. Domestic Shipping (United States)
🇺🇸 US Shipping Details
- Shipping Cost: Flat rate $7.99 for all orders
- Production Time: 2-7 business days
- Transit Time: 3-7 business days via USPS, UPS, or FedEx
- Total Delivery: 5-14 business days from order placement
- Tracking: Full tracking provided once shipped
- Delivery Days: Monday-Saturday (carrier dependent)
📍 US Territories & Military Addresses
- Hawaii & Alaska: Additional 2-4 days transit time
- Puerto Rico, Guam, USVI: 7-14 business days total
- APO/FPO Addresses: 10-21 business days (military mail)
- Same Shipping Cost: $7.99 flat rate applies to all US territories
3. International Shipping
🌍 Countries We Ship To
We ship to most countries worldwide. Shipping costs are calculated at checkout based on your location.
| Region | Countries | Transit Time | Shipping Cost |
|---|---|---|---|
| Canada | All provinces | 7-14 business days | $12.99 - $18.99 |
| Europe | EU, UK, Switzerland, Norway | 10-21 business days | $15.99 - $24.99 |
| Asia-Pacific | Australia, Japan, Korea, Singapore | 10-21 business days | $16.99 - $26.99 |
| Rest of World | Other countries | 14-28 business days | $18.99 - $32.99 |
📋 International Important Notes
- Customs Duties: Customer responsibility - varies by country
- Tax/VAT: May apply based on local laws
- Address Format: Provide complete, local-format addresses
- Customs Declarations: We handle all required paperwork
- Restricted Items: Some countries may restrict textile imports
4. Order Tracking
📱 How to Track Your Order
- Order Confirmation: Immediate email with order details
- Production Started: Notification when printing begins (optional)
- Shipped Notification: Email with tracking number when shipped
- Online Tracking: Use our order tracking page or carrier website
- Delivery Confirmation: Carrier notification upon delivery
🔍 Tracking Information Includes
- Current package location and status
- Estimated delivery date
- Delivery attempt history
- Carrier contact information
- Delivery confirmation with signature (if required)
5. Delivery Information
🏠 Delivery Requirements
- Address Accuracy: Double-check shipping address before checkout
- Apartment Numbers: Include unit/apt numbers for multi-unit buildings
- Business Addresses: Include company name and business hours
- Signature Required: Some high-value orders may require signature
📦 Delivery Attempts
- Standard Delivery: Left at door/mailbox if safe
- Missed Delivery: Carrier leaves notice with redelivery options
- Package Pickup: Available at carrier facilities after failed delivery
- Hold for Pickup: Can be arranged with carrier directly
6. Shipping Issues & Solutions
❌ Common Issues & Resolutions
Package Lost in Transit
- • We'll track with carrier and file claim if necessary
- • Replacement sent at no charge after investigation
- • Full refund if replacement not possible
Delayed Production
- • Email notification if delays extend beyond 7 business days
- • Option to cancel for full refund during production delays
- • Rush production available for time-sensitive orders
Wrong Address
- • Contact us immediately if you notice an address error
- • Address changes possible before production starts
- • Reshipment fees may apply for customer address errors
Customs Delays (International)
- • Normal process - packages may be held 3-14 days
- • Provide accurate customs information
- • Customer responsible for customs fees and duties
7. Expedited Shipping
⚡ Rush Options
While we can't speed up the print-on-demand production process, we do offer expedited shipping once items are ready:
- Express Shipping (US): +$15.99 - 1-3 business days after production
- Priority International: +$25.99 - 5-10 business days after production
- Rush Production: +$9.99 - Prioritized production queue (when available)
Note: Expedited options are selected at checkout. Rush production availability varies by season and demand.
8. Multiple Items & Order Splitting
📦 Order Fulfillment
- Same Product Type: Usually ships together from same facility
- Different Products: May ship separately from different facilities
- No Extra Shipping: You only pay shipping once per order
- Separate Tracking: Each shipment gets its own tracking number
- Partial Delivery: Some items may arrive before others
9. Holiday & Peak Season Shipping
🎄 Seasonal Considerations
- Black Friday - Cyber Monday: Extended production times (up to 10 business days)
- December Orders: Place by Dec 15th for Christmas delivery (US only)
- New Year Period: Limited production Jan 1-2
- Back-to-School: August/September may have delays
- Weather Delays: Carrier delays during severe weather
Holiday Tip: Order early! Production times can double during peak seasons, especially November-December.
10. Contact & Support
📞 Shipping Questions
Need help with shipping or tracking?
- Email: shipping@lizardmerch.com
- General Support: support@lizardmerch.com
- Response Time: Within 24 hours
- Phone Support: Currently email-only for detailed assistance
📋 Information to Include
When contacting us about shipping issues, please include:
- Order number
- Tracking number (if available)
- Email address used for order
- Specific issue or question
- Screenshots if tracking shows errors
🦎 Lizard Speed Promise
While custom printing takes time, we're committed to getting your Lizard Lizard Lizard merch to you as quickly as possible!
- ✅ Production starts within 24 hours of payment
- ✅ Real-time tracking updates throughout the process
- ✅ Proactive communication about any delays
- ✅ Fast support response for shipping questions